Return Policy

1. Is it allowed to return unwanted products?

We understand that sometimes you may change your mind about a product after it has been dispatched. If you wish to return an unwanted product, you are entitled to do so within 30 days of receiving the item.

• The product must be returned in its original, unused condition.
• You are responsible for the return shipping cost if the product is not faulty or incorrect.
• After we receive the return, you may request an exchange or refund. If you choose a refund, we will process it promptly, but you will need to place a new order for any replacement products.
• To return the product, please arrange a return label and attach it to the parcel before sending it back to us.

2. What should I do if I receive the wrong item?

We make every effort to ensure you receive the correct items. However, if you receive the wrong product, please contact us within 14 days of delivery.

If the mistake is on our end, such as an incorrect item being sent to you, we will:

• Provide you with a prepaid return label to cover the return shipping cost.
• Arrange for a replacement to be sent to you at no additional charge.
• If the product was shipped correctly and the return is not due to our error, the return will be processed at your cost. In this case, you can still receive a refund, but you will need to place a new order for any replacement item

 

3. How can I return damaged goods?

If you receive a damaged product, we recommend that you check the package at the time of delivery. If the damage is evident, please refuse the delivery.

If you accept the package and later discover damage:

• Contact us immediately via phone or email.
• If the damage is found to be our fault, we will send you a prepaid return label for the damaged item.
• You will then be able to receive a replacement or refund, based on your preference.
• If the product was damaged by the carrier and you did not refuse the delivery, we will not be responsible for the return shipping cost.